Jain, Vipul, O. P. Wali, and V. Raveendra Saradhi. 2018. “Information Technology Service Management [ITSM] Research: A Literature Review of Practices, Solutions and Measurement”. Asian Journal of Computer Science and Technology 7 (1):79-86. https://doi.org/10.51983/ajcst-2018.7.1.1825.