ChatGPT: Exploring the Threats and Opportunities of Artificial Intelligence in the Age of Chatbots

Authors

  • Ali Ahmadi Department of IT Management, Faculty of Management, Payam-e Noor University, Iraq

DOI:

https://doi.org/10.51983/ajcst-2023.12.1.3567

Keywords:

Artificial Intelligence, ChatGPT, Chatbot

Abstract

This article examines the role of artificial intelligence (AI) in the development of chatbots and the potential implications of this technology. The article discusses the benefits of AI-powered chatbots, including their ability to enhance customer service, automate repetitive tasks, and improve efficiency. However, the article also highlights several potential threats associated with AI-powered chatbots, such as the risk of job displacement and the potential for bias and discrimination. The article concludes by calling for a greater awareness of the risks and opportunities associated with AI in the context of chatbots and encouraging further research in this area.

References

B. Copeland, "Artificial intelligence," Encyclopedia Britannica, Mar. 31, 2023. [Online]. Available: https://www.britannica.com/technology/artificial-intelligence.

"What is artificial intelligence?" IBM. [Online]. Available: https://www.ibm.com/topics/artificial-intelligence.

B. Csutoras, "The Future of Chatbots: Use Cases & Opportunities You Need to Know," Search Engine Journal, 2022. [Online]. Available: https://www.searchenginejournal.com/future-of-chatbots/278595.

"What is a chatbot?" IBM. [Online]. Available: https://www.ibm.com/topics/chatbots.

S. Pal, "Performing Effective Research Using ChatGPT," Indian Journal of Computer Science, Vol. 7, No. 6, pp. 8-15, Dec. 2022.

R. Montti, "What is ChatGPT and How Can You Use It?," Search Engine Journal, 2022. [Online]. Available: https://www.searchenginejournal.com/what-is-chatgpt/473664.

R. Montti, "ChatGPT for Content and SEO?," Search Engine Journal, 2022. [Online]. Available: https://www.searchenginejournal.com/chatgpt-for-content-and-seo/473823.

"What is a chatbot?," Oracle. [Online]. Available: https://www.oracle.com/chatbots/what-is-a-chatbot.

R. Kar and R. Haldar, "Applying chatbots to the internet of things: Opportunities and architectural elements," arXiv preprint arXiv:1611.03799, Nov. 11, 2016.

P. B. Brandtzaeg and A. Følstad, "Chatbots: changing user needs and motivations," Interactions, Vol. 25, No. 5, pp. 38-43, Aug. 2018.

M. Jain, R. Kota, P. Kumar, and S. N. Patel, "Convey: Exploring the use of a context view for chatbots," in Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, pp. 1-6, Apr. 2018.

K. C. Khanzode and R. D. Sarode, "Advantages and disadvantages of artificial intelligence and machine learning: A literature review," International Journal of Library & Information Science (IJLIS), Vol. 9, No. 1, pp. 3-16, Jan. 2020.

S. S. Osipov and N. V. Ulimova, "Advantages and disadvantages of AI," Science and world, Vol. 77, Sep. 2013.

S. Bhbosale, V. Pujari, and Z. Multani, "Advantages And Disadvantages Of Artificial Intelligence," Aayushi International Interdisciplinary Research Journal, Vol. 77, pp. 227-230, Oct. 2020.

X. Teng, "Discussion about artificial intelligence’s advantages and disadvantages compete with natural intelligence," Journal of Physics: Conference Series, Vol. 1187, No. 3, pp. 032083, Apr. 2019.

"Advantages of Chatbot, disadvantages of Chatbot, Chatbot types," rfwireless-world.com. [Online]. Available: https://www.rfwireless-world.com/Terminology/Advantages-and-Disadvantages-of-Chatbot-technology.htm.

B. Stefanowicz, "16 Essential Benefits of Chatbots [+ Challenges in 2023]," [Online]. Available: https://www.tidio.com/blog/benefits-of-chatbots.

N. Haristiani, "Artificial Intelligence (AI) chatbot as language learning medium: An inquiry," in Journal of Physics: Conference Series, Vol. 1387, No. 1, pp. 012020, Nov. 2019, DOI: 10.1088/1742-6596/1387/1/012020.

E. Ntoutsi et al., "Bias in data-driven artificial intelligence systems-An introductory survey," in Wiley Interdisciplinary Reviews: Data Mining and Knowledge Discovery, Vol. 10, No. 3, pp. e1356, May 2020, DOI: 10.1002/widm.1356.

B. Stefanowicz, "AI bias is personal for me. It should be for you, too," 2021 [Online]. Available: https://www.pwc.com/us/en/tech-effect/ai-analytics/artificial-intelligence-bias.html.

C. Huang et al., "An overview of artificial intelligence ethics," in IEEE Transactions on Artificial Intelligence, Vol. 1, pp. 1-1, 2022, DOI: 10.1109/TAI.2022.3137484.

Bentley University. (n.d.). Ethical Implications of Chatbot User Experience. Bentley University User Experience Center. [Online]. Available: https://www.bentley.edu/centers/user-experience-center/ethical-implications-chatbot-user-experience.

J. Busch, "Chatbots Gone Wild: Ethical Considerations," Social Media Law Bulletin, Oct. 2017. [Online]. Available: https://www.socialmedialawbulletin.com/2017/10/chatbots-gone-wild-ethical-considerations. [Accessed: Apr. 26, 2023]

J. Turner, Robot rules: Regulating artificial intelligence. Cham: Springer International Publishing, 2018. DOI: 10.1007/978-3-319-96234-4.

P. Aghion, B. F. Jones, and C. I. Jones, "Artificial Intelligence and Economic Growth," in The Economics of Artificial Intelligence: An Agenda, pp. 237-282, Jan. 2018. [Online]. Available: https://www.nber.org/chapters/c14051. [Accessed: Apr. 26, 2023].

M. Hossein Jarrahi, "Artificial Intelligence and the Future of Work: Human-AI Symbiosis in Organizational Decision Making," Business Horizons, Vol. 61, No. 4, pp. 577-586, Jul. 2018.

Hassanpour, Saeed and Langlotz, P. Curtis, "Artificial Intelligence in Healthcare: Opportunities and Challenges," 2018. This paper discusses the opportunities and challenges of applying AI in healthcare, including improving diagnostic accuracy, predicting outcomes, and personalized treatment, IEEE standard link: https://ieeexplore.ieee.org/document/8484814.

L. De Angelis et al., "ChatGPT and the Rise of Large Language Models: The New AI-Driven Infodemic Threat in Public Health," Available at SSRN 4352931, Feb. 9, 2023, DOI: 10.2139/ssrn.435 2931.

E. Kasneci et al., "ChatGPT for good? On opportunities and challenges of large language models for education," in Learning and Individual Differences, Vol. 103, pp. 102274, Apr. 2023, DOI: 10.1016/j.lindif. 2023.102274.

Y. K. Dwivedi et al., "‘So what if ChatGPT wrote it?’ Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy," in International Journal of Information Management, Vol. 71, pp. 102642, Aug. 2023, DOI: 10.1016/j.ijinfomgt.2022.102642.

T. Taulli, "AI Foundations: What can the technology really do?," in Implementing AI Systems: Transform Your Business in 6 Steps, pp. 25-62, 2021.

A. Clark, "The case for AI in procurement," in The Global Treasurer, Apr. 2, 2019. [Online]. Available: https://www.theglobaltreasurer.com/2019/04/02/the-case-for-ai-in-procurement.

M. Liebrenz, R. Schleifer, A. Buadze, D. Bhugra, and A. Smith, "Generating scholarly content with ChatGPT: ethical challenges for medical publishing," The Lancet Digital Health, Vol. 5, No. 3, pp. e105-e106, Mar. 2023.

T. H. Kung, M. Cheatham, A. Medenilla, C. Sillos, L. De Leon, C. Elepaño, M. Madriaga, R. Aggabao, G. Diaz-Candido, J. Maningo, and V. Tseng, "Performance of ChatGPT on USMLE: Potential for AI-assisted medical education using large language models," PLoS Digital Health, Vol. 2, No. 2, pp. e0000198, Feb. 9, 2023.

B. D. Lund and T. Wang, "Chatting about ChatGPT: how may AI and GPT impact academia and libraries?," Library Hi Tech News, Feb. 14, 2023.

Downloads

Published

06-05-2023

How to Cite

Ahmadi, A. (2023). ChatGPT: Exploring the Threats and Opportunities of Artificial Intelligence in the Age of Chatbots. Asian Journal of Computer Science and Technology, 12(1), 25–30. https://doi.org/10.51983/ajcst-2023.12.1.3567