Implementing Artificial Intelligence in IT Management: Opportunities and Challenges
DOI:
https://doi.org/10.51983/ajcst-2023.12.2.3704Keywords:
Artificial Intelligence, Information Technology ManagementAbstract
This article highlights the increasing adoption of Artificial Intelligence (AI) in Information Technology (IT) Management as companies seek to enhance decision-making, reduce costs and improve efficiency. However, the implementation of AI in IT Management comes with its own set of challenges. One of the primary challenges is the shortage of skilled personnel proficient in AI technologies. To address this, businesses must spend money on training and development initiatives that give staff members the knowledge and abilities they need to effectively manage and use AI systems. The integration of AI systems with current IT infrastructure presents another difficulty. To enable effective collaboration and data sharing, AI systems need to be seamlessly integrated with existing IT systems. Data quality and availability are also critical issues that need to be addressed. Despite the challenges, there are significant opportunities associated with the adoption of AI in IT Management. AI systems can help automate routine tasks, identify patterns and anomalies and make informed data-driven decisions. Organizations need to take a strategic approach to AI adoption by planning, investing and collaborating to realize the full potential of AI in IT Management and achieve significant business benefits.
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